FAQ - Frequently Asked Questions
- What is a Mobile VoIP or MVoIP ?
It is a softphone application or software for smart phones for making calls. Using it, allows mobile users to make low cost calls over Internet.Does GMS Dialer works in Blocked areas or behind firewalls?
Yes, GMS Dialer works in both blocked and non blocked areas, as it has a unique Anti Block solution (ABS) technology built in as standard.How Will I find which Handsets works with GMS Dialer ?
We have listed all makes and model number of handsets that GMS dialer works with, click here to see the list.What is your Bank and other Payment details ?
UK Bank Account:- Name of Account : GMS TECHNOLOGY (UK) LTD Account NO : 60763060 Sort code : 30-66-76 Bank’s Name : LLOYDS TSB BANK PLC Address of Bank : 60 George StreetLuton, BedfordshireEngland UK Postal code : Lu1 2BB Swift code : LOYDGB21693 IBAN : GB06LOYD30667660763060 Note : please add $25 for Bank receiving fees, for sending payments from outside UK Payments by PayPal : please send payments by using our PayPal ID : email@example.comDoes GMS Dialer works in all OS Platforms ?
Yes, it works on android, IPhones (IOS), Symbian, Windows and on Blackberry OS supported hand sets.How can I get GMS dialer demo?
Simply complete the online form here or download the “Request for Demo form” from download area.Can GMS Dialer be used with IP-PBX office phone system?
Yes certainly, your mobile phone become office extension, displaying your company caller ID, on outbound calls and allowing you enjoy feature like extension to extension dialing. It can work from anywhere in the world, as long as your mobile is connected with Internet via Wi-Fi ,GPRS, Edge, 3G or 4G network.
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What is IP-PBX Solutions and its Benifits….
You may have heard about VoIP, IP telephony and Unified Communications (UC) but what do these really mean for the average business.
No matter what size you are, there are significant benefits that include the following and more.Reduce Overheads
By moving from an old-fashioned telephone system or PBX to UC, you can make immediate cost-savings. If you have more than one site, you can centralize your reception, so that all your calls can be managed by a single team rather than duplicating resources. For multi-site operations you will also save money on call charges because calls between sites will be free. It is not unusual for UC solutions to achieve an ROI within the first 6 months or less.Support for Flexible Working
With UC, workers are no longer location-dependent and can work flexibly from home, whilst on the move or travelling abroad. This is made possible because all your resources including phone and email communications are accessible via your PC. As long as you have sufficient broadband then calls can be made and transferred to you, just like any other office telephone extension. As a result employees can move between different tasks easily, share data, access a conference call, send an instant message or even take a phone call all in real time. Holding on to valuable staff is important and with UC it becomes more practical to offer more flexible ways of working.Business Continuity
Think about the disruptions that Bangladesh business has faces – un planned strikes, traffic congestions, industrial action have all cost the economy millions in terms of lost productivity. By allowing staff to work remotely could have been the answer for thousands of businesses who experienced significant absenteeism because employees couldn’t get into the office. With just a PC, headphones, soft-phone and broadband, staff would still have been available to talk to customers.Improve your availability
One of the unique things about UC is the real-time presence feature which enables you to see the availability of other users and their communication preferences, such as email or IM (instant messaging). With extended call routing you can re-distribute calls, dependent on presence, to whatever resource is available, so you will never miss a sales call. In turn this can help to boost new sales, encourage repeat business, and most importantly cement customer relationships and loyalty.
In a customer services environment this can be particularly advantageous as it enables agents to identify specialist resources across the company, so they can answer a more complex query. The agent can then seamlessly transfer the call to the specialist whilst the customer waits on the line. This facility greatly improves customer service and first time call resolution.Increase your green credentials
With a software-based phone system you can of course cut down on unnecessary hardware and because all updates are downloaded you can eliminate packaging. For many users it is also popular to use soft-phones rather than traditional desk phones, so you will never again have to send out-of-date phones to the skip. Of course the other area where you can help the environment is to cut down on travel. By keeping in touch with both colleagues and customers ‘virtually’ you can cut out unnecessary trips as well as save on the costs of both time and petrol.True Integration of IT applications
Another benefit of UC is that it enables integration between data and communications applications, so you can dial directly from any application whether it’s your accounts or CRM system. You are also better able to respond to customers’ needs because when they call, all their details and buying history will automatically pop up on screen. With software-based UC solutions such as 3XC you can even automatically pull up relevant web-based information that is pertinent to a particular record. For example if you had a customer that was calling from Texas, you could even set up the system so that a weather feed from the region would pop up on-screen.
If you would like to learn more about this subject and how it can benefit your business please contact one of our trained Sales team : GMS TECHNOLOGY (UK) LTD, www.gmstechuk.com Email: firstname.lastname@example.org Phone:+44 208 816 8070
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